Unmatched Customer Service and Exquisite Linen for Hire
There are really two basic reasons for having a linen-hire company come for a quote meeting or for making arrangements for those numbers online. A reliable company in the hospitality industry gets to the head of the list by delivering outstanding customer service. This means your valued customers should be comfortable and relaxed in their home away from home.
If the rooms are exquisite, the staff is helpful and friendly, and most of the extras are perfect, you know that you are close to taking your service to a whole new level. But there is one thing lacking, just one thing. Your current linen service is doing an acceptable job but there are some things you would like to see improve.
No Long-Term Contract
When you talk with a representative from that new company you make a note to ask about length of contract, as well as expected deliveries. The first item that company representative will tell you is that you do not have to commit to a long-term contract. When you catch your breath after that, you will hear that the company you are considering has been serving the region for four decades, specialising in linen service to hotels, restaurants, cafes, and bars.
Reliable delivery sits at the top of the company’s to-do list because on-time is so important in the competitive hospitality industry. Firms such as Stalbridge Linen hire services in Sheffield add flexibility to the delivery benefit and top it off with prices that the client will really appreciate. But what about getting right down to the linen itself?
If every other element is in place, including quantity and on-time delivery, does this make up for less-than-sparkling kitchen cloths, bed linens, towels, and table linens? The answer from a hotel management team has to be “no.” While all factors in linen hire are important, items must be crisp and white and the towels must be fluffy.
Because these top linen hire businesses are so experienced and rightfully confident, they can give you flawless service, no matter the size of your operation. A small local café or a mid-sized restaurant receives the same personal attention as one of the largest hotels in the city. But just because these leading companies are large enough to serve any client doesn’t mean customers have to sacrifice by signing on for a long period of time. As mentioned earlier, there are no long-term contracts.
That is just one of the innovations that the best firms bring to the linen field. They take the time to listen to what their customers need and act on that information to provide first-class service in every situation. One of the important factors is the ability of clients to adjust to changes in business conditions by adjusting their overhead expenses.
So when it comes time for that in-house meeting or when you start the search for a better way to handle your linen requirements, you have some options. You could think about purchasing and maintaining your own linen. But keep in mind that many businesses in the industry are moving the other way, letting an experienced linen hire company take care of all the details.